🚚 Shipping Policy
At Genzy Style, we aim to deliver your orders quickly and safely.
Orders are processed within 1–3 business daysDelivery within up to 7 days, depending on your locationTracking details will be shared after shippingDelays (if any) from courier services are beyond our control

💳 Payment PolicyWe accept prepaid payments only (UPI, debit/credit cards, net banking)

❌ Cash on Delivery (COD) is not availablePayments are processed securely via trusted gateways

🔁 Replacement Policy (Damaged Items Only)
At Genzy Style, we provide a Damaged Item Replacement Guarantee under the following conditions:
An unboxing video is mandatory as proofThe video must be recorded from start to end without cuts, clearly showing the package being openedIf you receive a damaged or wrong product, contact us within 24 hours of deliveryShare the unboxing video along with photos/videos of the issueAfter verification, we will provide a replacement for the same product

⚠️ Important:
Claims without a proper unboxing video will not be acceptedThe product must be unused and in original condition

❌ No returns or exchanges for size issues or personal preference

❌ Order CancellationOrders cannot be canceled or modified once placedPlease review your order carefully before payment

📞 Contact & Support

📧 Email: info@genzystyle.in

📱 WhatsApp: 9846049595

📸 Instagram: @genzystyle.in